Speaker 2 (00:00.034)
These are content creators. And I think everybody on social media needs to start differentiating between those who are just consuming social media and using it in a cute, personal, friendly way, between those who are creating content. Right? And that's as a mother, you see there's this mom of seven and she's got a Pinterest perfect house and she does all of these cute little things because she is creating content.

This is not how she lives.

that whole Instagram persona you just talked about is just a running commercial.

Welcome to Married to the Startup. I'm Alicia McKenzie, a wellness entrepreneur and digital creator. Alongside me is my amazing husband, George, the CEO who's always ready for a new challenge. We've been navigating marriage and running startups for over a decade, and we're here to share the real, unfiltered journey with you. Join us for insights and candid conversations about integrating love, family, and entrepreneurship. This is Married to the Startup, where every day is a new adventure.

All right, welcome back to another episode of Married to the Startup. This is episode 26. Look at that. Episode 26, I am your host, Alicia McKenzie, along with my wonderful husband.

Speaker 1 (01:10.67)
day.

Speaker 1 (01:20.908)
Wow, is that me? okay, yeah. George McKenzie, AKA Mr. Wonderful.

Yeah. All right. We are going to start with a topic that.

I'm kind of annoyed right now because I feel like customer service is not what it used to be. And I hate saying that because it makes me sound very old and cramudgy. But prior to 2020,

Yeah, COVID broke everything. don't know if you remember like right after COVID it was always supply chain. I can't have that supply chain problems, supply chain problems. was the answer for everything. Now I feel like every bad thing that goes wrong in my life, I'm like, broke everything.

COVID broke everything. And so we're doing minor renovations throughout the house this year. And we started with a little project. It's an appliance garage. I know this sounds like total first world problems, but it is a little garage to house our coffee maker and our grinder and our cups and like just all the little ancillary stuff that goes along with making my coffee in the morning.

Speaker 1 (02:33.398)
It's a cabinet. I love how they call it a garage. I picture like this tiny little garage from many people like, it's just a cabinet.

It is a cabinet and it has doors that open and they slide back and it's beautiful. love it. But getting this thing put in was an act of God. And I feel like in 2019,

It's probably been what four months since they measured

my god.

Yeah. And let's start with the fact that these are the same people that installed the cabinets in our house. So it's not like they haven't ever been to the property. So they came on and the first thing they did wrong was that they measured the closet incorrectly. So they emailed us and they're like, hey, can you confirm the measurements that we're supposed to be matching? I'm like, girl, do you have any idea who you're talking to? You want me to measure a cabinet? Like I don't...

Speaker 2 (03:32.562)
sure I can measure it, but I can't guarantee that any of the numbers I give you are going to be correct. So we're just kind of on a wing and a prayer. That was their first mistake. They wanted us to go back and recheck their measurements. Okay, fine. Did it.

So where to blame? Because I didn't.

So then they get it to the house and this was supposed to be like six to eight weeks in production. Eight to 12. It was like eight to 12. They tried to install it over Christmas. They came to the house. The shit didn't fit. They measured to the wrong part of the ceiling. They didn't account for the molding. Like it was just all... It didn't fit. So they had to take the piece back out of our house.

doesn't fit you must

Speaker 1 (04:17.875)
Only only part of it. They the bottom part.

They left the bottom part and then it's been another what? We're in February? We're in February. So it took another six weeks for them to remanufacture the piece that they had already manufactured once. And then they get it to the house again and the shit doesn't fit. So luckily our handyman was here and he is

February.

Speaker 1 (04:43.436)
Handyman was

Speaker 2 (04:47.702)
He's amazing. Like, he does a lot of the work in the house. The only reason we went with these people is because we thought it would be easy. But he was here. He helped them figure out how to put it in, basically did it for them. And now he's coming back to finish the job because these guys just suck. And we did not get an apology. We didn't get anything. I'm sorry for the inconvenience. the paint doesn't match.

there's a gap on one side that, you know, we'll fix with trim. mean, we, as in our handyman and you and I versus the company that we paid.

And I don't know if-

of dollars to get this appliance growing.

Yeah, thousands, thousands of dollars.

Speaker 1 (05:30.414)
But I think it's seeped into every aspect. Almost any interaction with a customer service rep over the last four years has been terrible.

It's just been miserable. It's like nobody wants to do their job. It's not hard. And if you don't like your job, go find something you like to do so you don't make everybody else around you miserable.

Agreed. I'm just got into a point now. There's no value. Our financial I was texting someone this the other day. Like I think our financial system and our value system have become so disconnected that it's yeah, it's ripe for AI to take over. It'll be easy to replace dollars with hugs or tokens or points or something from an AI perspective because we're all so disconnected like you know there is no value exchange like we pay the money and

the people on the other end that are giving us this appliance garage. There's no expectation on their end to provide value or service. It's all, no, you paid for it. Financial part is done. We got the money we wanted and the actual value creation perspective. don't give a shit. It's just money. Give me the money.

was frustrating, like even the woman I was emailing back and forth with and I started CCing you on the emails because she is just so snippy. Like why are you so angry? Do you need a hug?

Speaker 1 (06:54.126)
There's just no I don't know if it's a labor because labor so hard to find that you put up with terrible labor

Misty, my aunt, everybody fucking loves her because she is a ray of sunshine. And anybody that meets her, I dare you to not love Misty. I dare you. Like, just try your hardest to not love her.

But that used to be everybody in customer service. Like that was part of the job description is that you were a people person. Yeah. Now it's you just need to be a heartbeat. Not even that. Yeah.

There's so few people persons left in the world. It's sad.

There's no people people. We need the AI to be people people.

Speaker 2 (07:31.342)
If it was still peaceful.

We do. We do. Did you? What was that one toy that plays with your children? We saw it. Was it in a movie or was it a real life commercial? No, I think it was a real life commercial. We saw a commercial for a toy and you put it on the table and it talks to your child.

that was a commercial.

Speaker 1 (07:44.097)
I it was in a mo-

Speaker 1 (07:53.408)
Yeah, it's an AI kind of, it's like Alexa, but for kids and you can have conversations with it.

Yeah, was like, great. So now we don't even have to interact with our children anymore. That's cool. Yeah. Yeah.

Maybe it's just construction industry because I think we had the similar issue with like our deck. I think it's because the people like one guy came out and measured did an initial meeting but then all the meetings are over zoom. The project manager was over zoom. There were third party contractors that came out did the work and then we had issues with the work. They're like well can you put it on FaceTime show me. take a picture versus like how about you come out here and look at it yourself and figure out the problems.

Something's broken. Yeah. guess we've got to figure out how to.

I'm not gonna get everybody back to work. Put everybody back in the office. That'll fix it.

Speaker 2 (08:40.302)
Where was I going? There was something else I was going to say. I forgot. All right, moving on. No, I remember. So I joined a tennis place and I do lessons weekly with a tennis pro and he's an older gentleman. And it was me and this one other woman. And we were rallying. He was instructing, da da da. And he is like, I love my job so much.

Okay.

Good for you.

Speaker 2 (09:09.292)
He's like, who wouldn't want to do what I get to do all day? Like he genuinely enjoys what he does. I just wish more people would go out and find what that is and then do it. So then you can make everybody else around you happy.

It's back to that financial system versus value system. Everyone's chasing dollars regardless of you know satisfaction, which means then they just Do whatever? Like it or not if you don't like it, then you probably do a shitty job of it. You're just chasing dollars

Right. if you

Speaker 2 (09:42.23)
If you love what you do, then you're gonna make other people happy.

Yeah, or if you're all the time, just think, yeah, if you're passionate about what you're doing and it adds value to your life because you're passionate about it, then you're going to do a good job of it and it's going to satisfy a need for somebody else. And at end of the day, shouldn't that always be the case? Right? Your business should be satisfying a need in the market, like addressing a need. feel like a lot of times we just create

companies or products because we think we can sell them versus does it actually satisfy a requirement? Does it meet a need and are you passionate about it so you can actually deliver value?

And usually the answer is no.

No, because it becomes spreadsheet jujitsu. can I make it for X, can I sell it for Y, can I make profit? Z. And if I can do that, then great. I can invest money in it, get more profit, sell it to another company or private equity group, and then they're going to grow it and slash costs and make more profit and then sell it to somebody else. then ultimately end goal, pawn it off on the American people.

Speaker 1 (10:53.88)
via an IPO in the stock market and everybody gets rich except for the shareholders. And at end of the day in any part of that conversation was there any discussion about addressing a requirement or a need for society or for people? No, just about how can I make X and Y equal Z and how can I sell for a multiple of Z.

That sounds personal, babe.

Eh, maybe.

Just reflective maybe. guess.

All right, moving on. you recently sent me an article that I don't know if I should be offended that you sent it.

Speaker 1 (11:31.598)
No, I think we've had we've had this debate several times and it's the Unmask

So the title of the article is Five Things to Know About Toxic Productivity and How to Have a Healthier Approach.

Yeah, was kind of, you know, that there is such a thing as toxic productivity. And I think that's very true.

Do you? Yes.

And I think what kind of the article lays out a couple things, but the one that sticks out to me is that a lot of people, it's back to that American culture, the hustle culture and all this. was, you know, I've got to be productive 24 seven and I am, look how productive I am. I'm over productive. I work in the car. I have a driver so I can work in my car and I have this and I have that. And I'm so productive. I'm so productive. But you know, that becomes your identity. Productivity becomes your identity versus, you know,

Speaker 1 (12:26.264)
productivity serves a need and being uber productive all of the time, don't think is, you know, healthy.

Okay, so I think that me personally, I have gotten very good at over the years, I will be hyper-focused, hyper-productive for a snippet of time. Right? So looking at my year and quarters, quarter one, quarter two, hyper-productive, hyper-focused, incredibly busy, maybe a little stressed out. Q3.

And I would say like one month out of Q4 is more of like the downshifted months. And I think we've done that purposefully.

Would you not agree?

Maybe. mean, I think you thrive on being productive. It satisfies you in some way. It makes you happy. Look how productive I was. Look how time-blocked this is. It's perfect. Where I am...

Speaker 2 (13:34.198)
But I don't tell that to you. I like keep it in my head.

More free flow. Hey, you can see it. I can sense it. No, you can't. Yes, I can. I know. Like for me, it's, you know, I think that and people get locked into that. Like I have to be productive, which is the same as, you know, when you meet people for the first time, oh, how you doing? Oh, busy. People say that all the time. It's like, for some reason, that's, you know, is something that's rewarded in society and this hustle. You gotta be hustling. Always got to have a side hustle. Gotta have this. Gotta be busy. I'm so busy.

You will never hear that come out of my mouth.

I know, but there's a lot of people, I wasn't a dig at you, I'm just saying it. You do seem to identify or appreciate people that are hyperproductive. And I think that some people are like that and that becomes their identity because they're missing something else in their lives. So like, I'm just going to be super productive and it's going to fill a void for me. But then you get productivity anxiety where when you're in a situation where you don't

doesn't require you to be 100 % productive. start to twitch out like I've got to do something. I like I'm missing something. I've got to be productive. I've got I can't sit on my ass. I've got to go do this. I got to do that. you know, got to multitask. have to do all these and know, studies that multitasking is terrible. Like you can only do it's like 40 % efficiency when you multitask.

Speaker 2 (14:55.862)
I think I'm an anomaly when it comes to multitasking. I totally, I've read all the same studies, but I can multitask better than anybody I've ever known. It's like an art form. And you know this, you can't look at me baby and say, I don't multitask and I'm really fucking good.

I do. It all depends on what the tasks are. Yeah. mean, attention to detail and follow-up tasks are hard to do when you multitask. Like, I have to pay this bill next quarter. When you're multitasking, that falls away and you don't really remember unless you set a reminder or something else. There's lots. mean, if you can't focus on three things that are detailed at the same time.

How's that?

Speaker 2 (15:42.391)
Interesting.

you can keep high level milestones.

I mean that's how you get five kids out the door in the morning.

Yeah, I know you have a routine and you can get it cranked. I'm just stating the productivity thing. I think that we rewarded this like hustle culture and you have to be productive all of the time.

I think it's swinging the other direction now.

Speaker 1 (16:05.974)
No, think it's going. I mean, I think it's going now the same as the productivity. mean, you think Doge and all that like that stupid TikTok I sent you about the CEO and the private equity firm, venture capital, you know, partners LLC. It was really good. But I think that's kind of where right now it's the Silicon Valley meets federal government where, hey, we're going to fire X percent or get X percent out and we want the remaining half to pick up the slack.

work harder and then we'll bend that herd again to eventually squeeze as much productivity out of as few as possible.

So this is saying that, then the article you sent me, we'll go ahead and link it in the show notes, but it's saying that a lot of your productivity, if it is stemmed in negative emotions, then that's how you know it's bad. do you feel guilty for not doing something or do you feel like fear of failure if you're not busy?

Yeah, I think there's a lot of people that do that right like hey, I should be doing something right now Which I should be doing I'm not productive. I need to be doing something. Yeah, and you know, think a lot of people feel that way and you can get that way from periods if you know which requires hyper productivity like you know the beginning of a startup bar or You know, like you said getting the kids out in the morning stuff that you need to be super focused super productive during that time frame, but

You got to have a balance where there is downshift. There is time for your mind to wander and think. And that's when great ideas happen and innovations happen. being in this hyper productivity, you don't free your mind to do any of those things.

Speaker 2 (17:42.998)
Let's see how well you know me. When do my best ideas come?

Speaker 1 (17:51.854)
sleeping or in the shower.

Boo, you got it. Okay. If you didn't get that wrong, you were going to be in trouble. If you didn't get that right. Yeah. So a lot of my best ideas come either right before bed or when I'm in the shower. Good job, Dave. We've been together for like 17 years. It's a very long time. Yes. Anyways. Yeah. So if your productivity is stemming from just a fear of failure or feeling guilty or...

Yeah

Speaker 1 (18:09.902)
18 here.

Speaker 2 (18:22.774)
And I think another issue with productivity is that everybody feels the need on social media to share how busy

Right, but I think that and that just feeds into it right that you look at social media you look at or you hear you know You know, got a driver and have this car and it's all decked out so I can work 24 7 and be uber productive then people who look at that and then have that negative emotion be like Well, I'm not as productive as that person. I need to be more productive. I need to be more productive I need to use all my time. I need to and people do I mean you may not but I guarantee you there's people that I need to hustle hard

No, I think.

Speaker 2 (19:01.804)
You need to evaluate the source that this is coming from, right? Maybe he is sharing that because there is somebody out there who, okay, well, maybe I want to run a massive corporation and a podcast and have 12 million subscribers on YouTube. How do I do that? Well, this is how you do it. It's not nice. It's not easy. It's busy as hell. Maybe you need to evaluate the source before you take it to heart, right? He's not talking to Joe Schmo.

who's consuming social media like, you need to do this too, bro. Like, it's not gonna happen. But if there's somebody looking to level up, like, okay, maybe you're running a YouTube channel, you've got a million subscribers, but I wanna get to where this guy is. How do I do that? This is how.

Maybe. think everybody publishes the version of themselves that they want the public to consume. So when I look at any of those things, that's exactly what I see. I see someone perpetrating a life that they want other people to think is their life or how they got where they got.

Yes.

Speaker 2 (20:08.206)
So you know what they're doing though? What? These are content creators. And I think everybody on social media needs to start differentiating between those who are just consuming social media and using it in a cute, personal, friendly way, between those who are creating content. Right? And that's as a mother, you see there's this mom of seven and she's got a...

Pinterest perfect house and she does all of these cute little things because she is creating content. This is not how she lives. If she weren't getting paid to do this, if she weren't making affiliate income, if she weren't making brand deals and brand partnerships, she would not be creating content. So I think the first thing you need to do is that when you see something on social media and it makes you feel some sort of way, evaluate whether or not that person is sharing from a place of, this is just how I live my life to, nope.

I'm creating content for you to consume and for you to aspire to be. And once you start doing that, that will help you just start and take things with a grain of salt, right?

Or just think about it. My whole, that whole Instagram persona you just talked about is just a running commercial. That's all it is. A commercial. And I think that content creation is a better word for commercials. It's just commercials. They're selling you something. They've created instead of a 30 second ad that runs between shows, it's a 30 second or 15 second snippet that runs on your social media device 24-7.

Instagram now lets you post up to two minutes.

Speaker 1 (21:45.122)
Yeah, so anyways, two minutes of commercial, right? It's just a different form of a commercial. That's all it is. So instead of paid actors, it's basically paid actors, they're content creators. Absolutely. It's all just commercialization, just trying to sell you more shit you don't need.

Yeah, and they're creating a brand narrative. But what you're now seeing on the other side of that camera screen is the shithole closet where she hides all of her stuff, right? People are showing you what we want you to see.

Yep. So you can internalize it and think your life is not as great as that person's when in reality.

Or you can just put the phone down and go touch grass. Be unproductive. I can't wait to be unproductive. We leave in a few days. And I think there's a couple of nights where we might be fully off the grid. It's going to be awesome. See, leading up to it, I am stressed as hell because I have a big event tomorrow. I've got a Zoom interview. Like, it's just a lot going on.

Be unproductive.

Speaker 1 (22:30.445)
and productivity.

Speaker 1 (22:41.07)
exciting.

Speaker 2 (22:50.57)
Yeah. my right eye is twitching. I'm very stressed. Yes. That's okay. Par for the course. All right, moving on. What is this little thing that you sent me?

You're very stressed, I can tell.

Speaker 1 (23:02.348)
What a thing.

What's OpenAI doing? They're always doing something. Can't they just be?

the deep research. Yeah, it's pretty cool. it's a lot of the how we had used. Yeah, Google's notebook, LLM and how you can feed it research content, ask questions and it gives you, you know, analysis based on data you feed it. We're basically deep research. Now you have the ability to go to a chat, chat, chat GPT prompt and you can ask it.

No book, I

Speaker 1 (23:32.31)
you know, sophisticated questions, which it'll go out, scour the internet, find the data, synthesize the data, do an analysis of the data, and then answer your question in a real research-based way. And then you can click on the links to the research it used to formulate its answer.

Okay, so when we use notebook LLM, right, like I would go out and I would find I would find the research right? I'd say like we were studying rapid myosin I would go out and I'd find multiple different Research backed studies and I would feed them into notebook LLM and it would come up with like a podcast version of okay This is what rapid myosin is this is where it was found so on and so forth Open AI

you would just say, do a deep dive into rapamycin and its links to anti-aging. And then you would say, you know, study the patterns, you know, has it been used on humans or mice and what were the results? And then it'll go out five, 10 minutes, find it all. And then it'll summarize it and give you an analysis. I haven't, cause I don't have to prologue in, I'm looking, I've read through their stuff and I've seen videos of other people doing it.

Yeah.

Speaker 2 (24:39.196)
Have you tried it?

Speaker 2 (24:45.206)
Okay, so I know there's another version of ChatGPT where you can see it thinking. wonder, is the prompt going to be, is there going to be a lag between?

I that all the time.

Speaker 1 (25:00.266)
It's a slight lag. They say five, five, 10 minutes sometimes, but it's research that like analysts, I can imagine in the financial world being able to pull down data and analyze that data and grab like quarterly reports and grab, you know, SEC filings and all this publicly available data and then do an analysis, synthesize that data and do an analysis of, you know, what's the cager of companies in this sector that are attacking emerging markets and they can...

do it all and then spit it out for you. So what an analyst would take weeks to do it can do in five or 10 minutes.

In previous versions of ChatGPT, there were some issues with it prompting or with you prompting it for numbers and statistics and it just making shit up.

Yeah, I mean, think that's always the case with AI, at least at this state, you're to have to always validate, you know, it's getting better at linking out, right? Where it'll give you links to where it got the data so you can validate whether or not it's accurate.

which is, I it's kind of comical, right? I remember I went in and asked it for the financial data of some nonprofit and it just spit out a bunch of random numbers. But this was, I was going to say years ago, but it feels like years ago, it months ago. Right? And I don't remember what version of ChachiBt it was.

Speaker 1 (26:22.156)
Yeah, but like it shows you some of the examples, especially in the one on the talk about shopping, like, Hey, show me the best skateboard for these types of conditions. And here are my requirements. And it'll go out, do analysis, read reviews, come back and give you. Yeah. And analysis of it versus, you know, previous versions, it would say, you know, depending on your use case, it could be this, it could be this. Here's the Amazon's top 10 or whatever. Like it'll actually do.

detailed research and analysis and come back to you with here are the recommendations.

Okay, so are you going to go? You should get it so I can play with it.

Yeah, maybe. just think it's, it's the youth cases are getting better and better. And now that research for law, like show me case law relevant to blah, blah, blah, things that people used to go and research and search for relevant cases. can do instantaneously. And the same with medical, same with finance, same with, you know, maybe it's housing. Like show me, you know, the, the hottest markets based on sales data in the last

30 days with urban environments, blah, blah, blah, and give it all those parameters and let it go out and search.

Speaker 2 (27:37.815)
Interesting.

So that'll make maybe your market analysis and go to market research faster. I'm thinking from a business perspective how I would use it to help me and then from a personal perspective like shopping, vacationing, like all those things you used to ask Google and then you get like, here are the top 10 content creator based luxury vacations.

That's going to hurt my web, my web truck.

I'm just saying that's right. what you used to do.

You're taking away my Google search.

Speaker 1 (28:10.286)
Well, now it's going to be, you know, the future revenue streams will be, I imagine, database. Like, this open AI's got to scour the internet to find data to synthesize, and where it's pulling the data from will eventually be that replacement for advertising revenue.

That's why I think blogs are going to be to buy open AI and ingested and used.

Okay, so is that going to start taking traffic away?

Yeah, I imagine so. And then it would be how does open AI or AI in general compensate creators? No one knows.

Mm-hmm.

Speaker 2 (28:50.52)
Right, who's the financial blogger who, the points guy? No, you just- No, no, no, the points guy. He was like the original, he was the original financial blogger where he would teach people how to open up credit cards and use them for points, right? Yes, you do. You're just being difficult. I don't. You do. You're being combative.

Bye.

Speaker 1 (29:13.998)
Which guy, which dad bored dad?

How old are you?

who wrote actual books.

Speaker 1 (29:22.306)
I don't know the point guide here.

Do baby you sent me some of his stuff before doesn't my god, okay, but he's a very he's a very successful blogger if chat GPT is Ingesting his shit and speeding it back to us. How do you start confident? Like what happens to that industry? That's what I'm curious

And I know who he is.

Speaker 1 (29:41.55)
I don't know. It's gonna eat a lot of industries.

Yeah, I mean just think about researchers, think about radiologists, people that are looking at you know x-rays and you know scan technicians like AI is way faster and way better at that already.

Yeah, I'd be curious to have somebody on the podcast who's in the medical industry.

Yeah, can you imagine? like you have those x-ray techs now. It's a skill you have to go to medical school to get and AI can do it in seconds. And it's better at finding cancer and I'm sure looking and finding broken bones and torn cartilage and everything faster than a human could do it. Now imagine you go into a CAT scan and you come out and when it just the image is there with the diagnosis instantaneously as soon as you're done.

Yeah.

Speaker 1 (30:39.192)
There's no, well, you know, gotta get the x-ray tape, look at it. let me look at it in white. yeah, that looks like a break. That's my interpretation of what happens. I have no idea what happens.

That is, so when Michaela broke her arm that one time, when we were at the ER, they only noticed one break. Okay. So we had to, we put her little sling on, let the swelling come down before she got a real casket on her arm and she fell off the monkey bars. wasn't like anything strange happened. She was just being a kid. But we went back to go see another doctor and he was like, the first doctor missed a second break. She's got two broken bones.

Or you'd think AI would catch it. Yeah. And that's, yeah, I think the good part, right? I think AI will be better at diagnosing these things. AI will be better at research, right? It'll be faster, which means you can get analysis and make decisions faster. And whether or not that impacts people that currently have those jobs today, what do you do with them?

I'm convinced that we'll go down the AGI route. We'll have to get there at some point.

Maybe if people are less stressed at their.

Speaker 1 (31:53.928)
UBI not AG. Just a gross income. Let's do that. Someone's been thinking about taxes.

going to say, can you tell that we're in tax money? But let's say, okay, you've got a bunch of people who are out of jobs now because AI has taken them. the government fired them because...

and the government fire.

That's cool. A lot of people without jobs. Yep, unemployment rising.

Maybe people will start becoming better at customer service. It's full circle because there is nothing worse than talking to a bot.

Speaker 1 (32:21.454)
True. Full circle.

Speaker 1 (32:28.898)
Yeah, when there's not a thousand jobs to choose from, you actually have to be good at your job to get a job and care about it because you know that's the only job you can get for a while.

Right, and there is one woman that I interact with on a regular basis and she works at a front desk somewhere, I'm not gonna say where, and when I first started interacting with her, she was just not nice to me. She wasn't nice to me, which, how could you not be nice to me? No, I'm just kidding, I look like a bitch, but I'm so.

Okay.

You

I don't know how to respond to

Speaker 2 (33:08.066)
Smart man. No. People say that I have a very strong resting bitch face, which is very true. I can't do anything about it. But she wasn't nice to me. And over time, I've slowly worn her down. And now she smiles and she interacts with me. And she's nice. And like, it's just, it's genuine connection. And I greet her by name every morning. And it's very sweet.

Good.

I want everybody to be like that. Like I just want people happy. Is that so wrong?

I did it's not wrong. I just think it's a lost art. I'm especially in customer service. I won't Yeah, I think customer. I just went world. I just want you know grade-a customer service What happened to that now you have like baristas and you know teenagers on their phones? I don't want to talk to you, and they make you drink wrong, and they don't really give a shit

world peace.

Speaker 2 (34:03.362)
There is one thing that I have noticed.

There's nothing better than an older person who's, you know, working at Starbucks. cause they're super nice dude. They talk to you while they're making your drink and you get something and if it's wrong, they fix it. Versus like I got my beanie on and I got my, you know, plugs in my ear and I'm listening to the radio and my earbuds and you know, I'm just yelling names and putting shitty drinks down.

I was gonna say like that.

Speaker 2 (34:29.912)
We were at a volleyball tournament and the girls that aren't playing have to work the score table. There is one girl who is sitting behind the scoring table and she had on her Bose headset and she could not hear anything happening around her. And she was oblivious to like everything. And the coach was like, she kept calling her by name and I'm just going to make up a name. She's like, Rose, Rose, Rose, Rose. And she was, she was so out of it.

There is something about this age group and like their attachment to their headsets. Like, just take out your AirPods. Just take your headset off. Be one with the world around you.

downfall of society. We're heading for it. Oh my god. We're heading for it. We're looking into the abyss and we're gonna fall in.

Not my kids. All right. All right. We're done. You've got a meeting. All right, people. We'll be back. Thank you for tuning in to Mary to the Startup. We hope you enjoyed today's episode. If you did, please take a moment to like, rate and subscribe to our podcast. Your support helps us reach more people and keeps the conversation going. If you have any questions or topics you'd like us to cover, drop me a message. I love hearing from you guys. Until next time.

Peace out, homies.

Speaker 1 (35:44.728)
George.